Billing Specialist

US-VA-N Chesterfield
Job ID
Regular Full-Time


Basic Function:  


Responsible for timely, accurate and complete recording of customer billing.

Includes billing for job cost, time and material, contract and emergency services.


Essential Functions:


  1. Compiles job cost data from source documents in order to produce accurate invoices. Analyzes and verifies the data, seeks out any missing data from the appropriate department/division. Submits invoices to appropriate division manager, department head or director for review and finalization. Follows-up as needed to meet deadlines. Enters accurate data into Timberline or other system/program as needed.
  2. Collaborate and communicate with all levels within Cranemasters, to compile the data required to record customer billing.
  3. Ability to multitask and follow up on billing data requests as needed, ensuring all job-related costs are fully accounted for and billed appropriately and timely.
  4. Act as single point of contact for internal and external customers in order to complete billing process.
  5. Provide a high level of customer service to both internal and external customers by prompt and thorough attention to details.
  6. Answer questions, resolve potential issues, make adjustments and communicates in such a manner as to keep divisions/departments informed of billing in-process.
  7. Document, communicate, and pass along information related to accomplishment of field activities that have the potential to impact billing.
  8. Proactive in seeking information, develops knowledge of Cranemasters work to more thoroughly understand the billing process and ensure accuracy of final customer invoice.
  9. Utilize and accurately interpret source documents, including customer contracts that can have a direct impact on producing timely and accurate invoices.
  10. Responsible for accomplishment of month-end closing assignments.
  11. Follows established processes for import/export of data from various systems/ programs.
  12. Ability to learn and effectively use the different modules in Timberline essential for processing invoices.
  13. Other duties as assigned.


Required Knowledge, Skills and Abilities:


  1. Accounting clerk experience preferred
  2. Strong computer skills including proficiency with Microsoft Office.
  3. Ability to learn and use specialty software including Timberline and ViewPoint.
  4. Strong data entry skills required
  5. Ability to develop knowledge of Cranemasters business operations and equipment.
  6. Very strong organization skills required
  7. Very strong communication skills required
  8. Strong problem-solving skills required
  9. Strong attention to detail required
  10. Must be able to collaborate effectively with overall CraneMasters team
  11. Ability to gather, organize, and analyze data in order to accomplish job assignments.
  12. Ability to project a professional image in order to establish and maintain effective working relationships with internal and external customers.
  13. Ability to read, write and speak English.

Physical Demands:


  1. Ability to answer phones in order to assist customers billing inquiries.
  2. Ability to utilize office equipment and lift/carry items typically associated with office environment in order to achieve task completion.


Required Certifications and Licenses:


  1. Valid Driver’s License.
  2. Three years demonstrated experience in job cost billing or an equivalent combination of education and experience.




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