Shop Manager

Job ID
Regular Full-Time


Basic Function:      


Responsible for oversight of all maintenance/repair shops within assigned division. Provides direction and assistance to mechanics and other shop team members ensuring that all activities associated with maintenance and repair of vehicles/equipment are carried minimizing down-time and emphasizing safety.  


Responsible for ensuring that customer expectations and specifications for equipment re-builds, maintenance and repair are met including on-time delivery and first class technical skills of subordinate staff.



Essential Functions:


  1. Supervises functional area Lead Staff/Supervisors to ensure timely and efficient delivery of maintenance and repairs of Cranemasters vehicles and equipment.
    1. Paint/Body
    2. Welding/Fabrication
    3. Heavy/Diesel Mechanical Repairs & Maintenance
    4. Light Mechanical Repairs & Maintenance
    5. Facility/Shop Cleanliness/Maintenance/Repair
  2. Proactively communicates with customers (both internal and external) regarding repair/rebuild status to ensure that expectations are met, unforeseen problems/delays are communicated/understood and outcomes for delivery time are mutually agreed upon.
  3. Responsible for quality control and achievement of zero return/re-work goal.
  4. Assigns works, establishes priorities, and ensures that work assignments are carried out accurately and efficiently.
  5. Responsible for execution of maintenance and repairs of vehicles and equipment in compliance with all safety rules/regulations.
  6. Responsible for performance management, goal achievement and professional/skill development of department team members.       Establishes goals and objectives for Lead Staff/Supervisors of all functional areas and ensures that expectations are clearly defined and that regular feedback is provided to subordinate staff.
  7. Ensures that performance expectations are clearly understood and followed-through by all staff members. Coaches/counsels staff in order to correct behaviors or performance issues. Disciplines as needed in a consistent and fair manner. Seeks advice of Division Manager, Director of Fleet Maintenance, Assistant Director of Fleet Maintenance and Director of Human Resources on disciplinary matters outside of day-to-day issues (attendance, tardiness, etc.).
  8. Develops and maintains a team-based work environment through pro-active communications, conducting regular team/shop meetings, maintaining an open-door policy and motivating team members.
  9. Monitors and controls budget/expenses to ensure efficiencies.
  10. Responsible for regulatory compliance as it relates to work formed by functional areas.
  11. Responsible for ensuring adequate inventory of parts/materials needed to perform regular maintenance and repairs. Responsible for oversight of inventory management/control.       Orders specialty parts to ensure quality and cost-effective purchases.
  12. Makes recommendations for the acquisition of new and/or replacement tools/equipment. Performs necessary research to ensure that tool/equipment purchases advantageous to Cranemasters. Manages vendor relationships to ensure warranty repairs and cost effective maintenance of tools and equipment.
  13. Responsible for continuous improvement of operations. Researches, designs, and implements programs to increase productivity and service delivery.
  14. Utilizes and develops skills of subordinate staff to ensure readiness for future promotion/advancement. Provides opportunities for staff members to increase scope of knowledge and practice new skills.
  15. Develops and implements, or ensures delivery of, technical skill training programs.
  16. Other duties as assigned.


Required Skills and Experience:


  1. Minimum of ten years demonstrated maintenance experience with heavy equipment and/or track/trailors/cranes, etc. coupled with three years progressively responsible supervisory experience in equipment maintenance shop. High School Diploma/GED AND trade school/or dealership/factory service training in diesel mechanical repair/maintenance that would be equivalent to an associates degree.
  1. Prior experience in railroad, construction, or heavy equipment industry. Demonstrated knowledge of heavy equipment mechanics, hydraulics, welding, wiring etc.
  2. Knowledge of D.O.T. regulations including permitting for overweight and oversized loads, FRA regulations, and Cranemasters safety policies and procedures.
  3. Drive for achieving results and ability to convey a sense of urgency when appropriate. Ability to manage multiple priorities. Ability to analyze situations, identify problems and recommend solutions.
  1. Ability to resolve conflicts and manage crises.
  2. Proficient computer skills (including MS Office programs) and ability to learn additional software as required for operational needs including submission of project reports, payroll data, labor hours, etc.
  3. Team player with ability to participate in planning processes and work with others to meet goals and objectives.
  1. Strong and proactive communication skills as necessary to coach/counsel/provide feedback to employees, conduct job briefings, debriefings and communicate as necessary to improve and enhance the culture of the organization.
  2. Organization and administration skills with detail orientation to ensure day-to-day smooth operations and keep detailed/accurate records.
  1. Must project positive and professional image to customers, co-workers, work crews, and general public.
  2. Must possess a valid drivers’ license with preference for possession of Class A or Class B Commercial Driver’s License (CDL).
  3. Good driving record; must reflect a total accumulation of no more than five negative points within the past three years, or a major violation within the past three years.
  4. Able to read, write and speak English.
  5. Must pass qualification tests as required (includes: ERail Safe and other training/safety programs).
  6. Must meet 24/7 availability to respond to emergency calls for service including weekends and holidays.


Physical Demands:


  1. Walking / talking / sitting / standing / kneeling / climbing / stooping/ bending / carrying materials/parts as needed to provide support, advice and support to supervisors/foremen and shop personnel.
  2. Working extended hours; ability to work under stress.
  3. May be exposed to changing weather conditions.
  4. Regular lifting of up to 50 pounds; loads in excess of 50 pounds and which can be reduced, should be made lighter.
  5. Employee must obtain assistance when lifting items weighing more than 75 pounds, or items which present ergonomic challenges in lifting/movement/placement.


Note: Cranemasters is a 24/7 emergency service provider to the railroad industry and as such the Shop Manager is subject to work outside of normal working hours including nights, weekends and/or holidays.


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