• Administrative Assistant

    Job Locations US-VA-N Chesterfield
    Job ID
    Regular Full-Time
  • Overview



    As a full-service railroad contractor, Cranemasters aspires to be the industry leader by providing the most diversified offering of support services and equipment.  This diversification allows Cranemasters to offer a “one stop shop” to our customers, adding value to their businesses while being easy to use.  Through innovative engineering and sound business practices, we are dedicated to meeting our customers’ needs in a safe, professional, cost effective, and expeditious manner while developing employees in an environment built on teamwork and mutual respect.  Learn more at www.cranemasters.com.



    CAREER OPPORTUNITY (2nd and 3rd shift positions ONLY)


    Provides administrative support for 24/7 emergency response to the railroad industry.


    We will provide training and on-going support/mentorship for individuals who possess a solid orientation to providing customer service along with proficient computer skills and above average telephone/communication skills.


    Typical duties include responding to in-bound calls for service, obtaining transportation permits for deployment of trucks and equipment, working in partnership with response crews to ensure that deployment activities meet Cranemasters performance standards of a 1-hour response time.  Ensures accurate data entry of materials, equipment, and service hours using Excel and other software programs.  Verifies data in-puts as a part of team-based processes for customer billing as well  tracking the location of Cranemasters equipment and employee resources.



    • Answers and routes all in-coming phone calls.
    • Utilizes Excel, SharePoint, and Vista (or other software) to capture and record data.
    • Performs administrative tasks in accordance with standard procedures including set-up of work orders, job files, etc.
    • Obtains transportation permits for over-weight and over-sized vehicles/equipment while meeting Cranemasters performance standard of a 1 hour in response time.
    • Works with emergency response crew leaders to identify and select most efficient routes for movement of trucks, equipment and response crews.
    • Maintains job logs including process/work performance updates for documentation of WIP (work in progress), material usage, recording hours of use for equipment/vehicles, etc.
    • Relays information between all parties (Customers, Cranemasters team members, emergency response agencies, etc.) and seeks opportunities to facilitate work accomplishment in the field.
    • Participates in weekend and holiday duty rotations. On-call as directed in order to meet 24/7 emergency response and operational needs of the company.



    • Solid work ethic and orientation for the provision of outstanding customer service.
    • High School Diploma or GED supplemented by training/education that would be the equivalent of an associate degree.
    • Strong administrative and organization skills, proficient level of computer and key-boarding skills and the ability to communicate clearly and professionally.
    • Previous work experience in logistics, dispatching, transportation, heavy construction, or call center environment preferred.
    • Ability to read maps, understand routing, and obtain permits for over-weight or over-sized equipment/trucks.
    • Must be a team player with the ability to work with others to meet goals and objectives.
    • Must be able to read, write and speak English.
    • Must meet 24/7 availability to respond to emergency calls for service including weekends and holidays. May be required to fill-in for team members on nights, weekends and/or holidays.
    • Preference for knowledge of D.O.T., FMCSA, and FRA regulations.
    • Must project positive and professional image to customers, co-workers, work crews, and public.


    • Ability to answer phones to assist customers, answer questions, dispatch crews and communicate information with direct impact on operations and emergency response situations.
    • Working extended hours.
    • Ability to perform tasks and multi-task under stressful conditions.
    • Occasional bending, twisting, stooping, standing, and / or walking.
    • Walking / carrying / lifting items associated with normal office work (not to exceed 20 lbs.)

     NOTE:  Cranemasters is a 24/7 emergency service provider to the railroad industry and as such, our employees are subject to work outside of normal working hours including nights, weekends and/or holidays.


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